The whole sad story, so far, in chronological order.





From: Vincent
Sent: Saturday, February 13, 2010 8:38 PM
To: info@newman-goh.com
Subject: RE: Quartz Industrial Building

Dear Sirs,

Can you advise me on who is the management in charge for Quartz Industrial
Building?



Warm regards,
Vincent





On 19 Feb 2010, at 8:25 AM, Newman & Goh Property Consultants Pte Ltd wrote:

Hi

The property executive in charge is Wendi Lim. She can be reached via email:
wendilim@newman-goh.com.

regards
Nessie Chua
Newman & Goh Property Consultants Pte Ltd
75 Bukit Timah Road
#05-06 Boon Siew Building
Singapore 229833

Tel: +65 6256 9333 ext 156
Fax: +65 6251 2028
Email: info@newman-goh.com








On 19 Feb 2010, at 11:04 AM, Vince wrote:


Dear Wendi,

I got your contact from Nessie Chua.

I have some queries regarding the parking system at Quartz, am wondering whether
you can help me answer some of them?


Warm regards,
Vince




From: Vince
- Show quoted text -
On 24 Feb 2010, at 11:11 AM, Wendi Lim wrote:

Hi Vincent,

We refer to our conversation last Saturday.

Please allow few days grace period for the contractor to check and revert before
we could advise you further.

We thank you for your feedback and understanding on this matter.

Please contact me at 6256-9333 ext 136 if we may be of further assistance to you.

Thank you.

Best regards
Wendi Lim
Newman & Goh Property Consultants Pte Ltd



On 02 May 2010, at 12:31 PM, Vince wrote:

HI Wendi,

Thanks for getting back to me last time. I trust that you've had time to talk to
the contractor and indeed, for the past one or two months since, the system has
worked perfectly.

But over the last 3 days, each time I tried to enter the carpark, the same
problem has again cropped up. The card cannot be inserted into the slot, and the
security guard has to be summoned to open up the kiosk cover, and reset the
system. Thereafter, the system works fine.

Words have been exchanged between us. One particular guard suggests that the
problem must be a faulty card.

But if the problem is a faulty card, why does it always work when the system is
reset? Further more, I have tried more than 1 card in these situations - no other
card works, because the system simply does not allow a card to be pushed in.

Furthermore, the cards work perfectly fine in my car card reader. And further more
I have observed that I'm not the only isolated case, as I have seen other drivers
summon the guards to the kiosk for the same problem.

I've noticed that his problem seems to happen during periods of low traffic, such
as during the holiday weekend, where it might be hours before the next car comes
in with a need to use the system.

Do you think the contractor is able to do anything about this? Once again, I'm not
trying to launch a complaint, only to help resolve the situation.


Warm regards,

Vince


On 05 Aug 2010, at 8:57 AM, Vince wrote:

Hi Wendi,

Are you still with Newman-Goh? I have not yet received a reply since I last emailed in May.

You may wish to note that just 10 minutes ago, I tried to exit the carpark at Quartz Industrial Building but could not. The security guard tried to imply that my car was the problem and that I had somehow managed to enter the carpark without using a valid card in the first place. I politely asked him to pull up the security camera footage instead of accusing me of improper conduct but he prefers to believe that my car can pass through a solid barrier than the carpark system is at fault.

If the carpark system at Quartz is so infallible, why is it that the other security guard raised the barrier for me without asking what happened. And also, if the carpark system is so infallible, why is it that the barriers for the unloading bay are permanently raised now? Is it not because they are awaiting repair?

I have been quite patient and polite so far but this time I must insist that you give me a proper response.

Either fix the carpark system or instruct your security guards not to insult the tenants who are at their mercy. Mind you, I do not enjoy having to summon them each and every time I have a problem with the carpark system.

It cannot always be my car that is at fault if even the loading bay system has broken down permanently!!!



Warm regards,

Vince




- Show quoted text -
On Thu, Aug 5, 2010 at 9:57 AM, Vince wrote:
Hi Wendi,

I want to add that this extraordinary treatment from the guards is really wearing
me down. I spend more than 100 hours each week in this building for work and
dealing with their rude dismissive remarks whenever the carpark system cocks up
really takes the cake.



I have tried getting out of my car, and walking up to them to politely ask them to
open up the gate. And all I get for that is "your car is the problem" or "your
card is faulty" or "how did you come in? the system is saying your card has
error. you must not have come in legally"

The best part is, on Saturday, when I tried to put my card into the card reader,
the entire mechanism fell backwards into the box! Needless to say, I reversed,
drove to the unloading bay and parked there instead, as I was sure the guard would
blame me for it.

It is making me see red every time I have to argue with the guards.

Would appreciate if you could give me a call at 811 20 111 to discuss why it is
okay for them to be rude when I have done nothing to offend them. Am I supposed
to leave my car parked at the gantry, block traffic and chalk up carpark charges
for nothing?




Warm regards,

Vincent Wong








from Wendi Lim
to Vincent Wong
date Thu, Aug 5, 2010 at 10:18 AM
subject RE: Quartz Industrial Building


Hi Vincent,



Please be informed that the car park reader for the entry of the loading /
unloading is currently down. The company does not have ready stock hence they need
to order from oversea. As such, the replacement work would take approximately 6
weeks.



In regards to entry and exist for the season parking, you may wish to know that
the maintenance contractor had checked and confirmed that the system is in order
during their last visit in May 2010. Nevertheless, we would ask them to carry out
a thorough check in their next visit.



We hope the above clarifies matter.



Thank you and have a nice day.



Best regards

Wendi Lim

Newman & Goh Property Consultants Pte Ltd




On 05 Aug 2010, at 10:28 AM, Vincent wrote:

Hi Wendi,

Unfortunately this does not clarify the matter in any shape way or form. In fact
your reply makes it worse. As you can see when I last emailed you, in May the
system was already not in working order - to the point that I am motivated to
email you. How can they then report to you that the system is in working order?
Who ensures that the maintenance contractor has done their job properly?

Again I point out that I have seen many cases of drivers who have to summon the
guards to open the gantry for them. That was in May, the month in which they last
reported it to be in working order.

Can I ask what I am supposed to do about the rudeness from the guards until the
next visit?



Warm regards,

Vincent






Saturday, 7 August 2010
- Show quoted text -




Hi Wendi,

I have still not received a response from you.

I understand that the guards are paid by your building's management.

My company pays rent for the property. It is not unreasonable to be treated with
respect and understand.

If you have doubts about the working order of my car, cash cards and cashcard
reader, I invite you to pay for an inspection by LTA of my equipment. I also
extend an invitation to your carpark system maintenance contractor to conduct
extensive tests of the same. I have already provided plenty of specific clues as
to when the system fails. That neither you, nor your building management cares to
address my concerns is ample testimony to the quality of your service.


Your website says:

"We will go the extra mile to ensure that your property and facilities are well
maintained efficiently.

Trained in handling feedback from owners and occupiers, our team will deliver
sound advice upon analysing issues and where necessary carry out prompt
rectifications to ensure the safety and pleasant living or working environment of
the owners and occupiers.

We are very selective in hiring our staff and place emphasis on continuous staff
training to broaden their knowledge. This enables them to provide a high level of
quality in their services rendered to our customers."

quote: http://www.newman-goh.com/web/keyservices/propertyfacilitiesmgmt/tabid/74/
Default.aspx



To date, I have seen no signs of:

1. "extra mile to ensure that your property and facilities are well maintained
efficiently."

2. "very selective" "in hiring our staff"

3. "prompt rectifications to ensure the safety and pleasant living or working
environment of the owners and occupiers."

In fact, my last last chain of correspondence in May, went completely unanswered.

I will appreciate a reply before I escalate this issue further.

I would also like to inform you that until this issue is settled, I will park in
the unloading/loading bays, as the *broken down* gantry system gives me no trouble
whatsoever with the guards.

They apparently do not have a problem with my cashcard, car, or cashcard reader as
long as they are not inconvenienced.


regards,
Vincent.



Date: Sat, 7 Aug 2010 03:00:30 +0800
To: wendilim@newman-goh.com
Cc: info@newman-goh.com
Subject: Re: Quartz Industrial Building

Hi Wendi,

By the way, I refer to your reply on Aug 5, 2010 at 10:18 AM:

"In regards to entry and exist for the season parking, you may wish to know that
the maintenance contractor had checked and confirmed that the system is in order
during their last visit in May 2010. Nevertheless, we would ask them to carry out
a thorough check in their next visit."

I can see that you have not read any my emails properly. I am referring to the
cashcard entry system, not the RFID season parking system. My company has already
been alloted the 2 maximum season parking passes which is why I use the cashcard
system for visitors.

This is why I have to use my cashcard to get in and out of the carpark.

The cashcard system is the exact system that is creating problems for me and other
visitors.

Can you please get your maintenance contractor to give it a look? When is their
next visit? I hope it will be before I completely lose my cool with your guards.
Would you like me to talk to them directly?

regards!
Vincent.




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Fucking Hell. I am losing my patience. Somebody better talk to me.